I think I have been charged incorrectly^ top
All WebcallDirect calls to LAND LINES for several destinations are free*. Please check the current listing of free* destinations. When you feel you are being overcharged, please ensure you have dialled a regular land line and not a mobile number without realising.
If you still have doubts, please contact us.
How long does my credit last for calls?^ top
At WebcallDirect, your credit will NOT expire.
What's the deal with the Freedays?^ top
Buying credits entitles you to 60 Freedays (unless stated otherwise). This means you can call all countries in the free* destinations list for 60 days at no costs. When the 60 days are over, you will keep your credit, and the normal rate will be charged for these destinations.
My order status shows "COMPLETED" but no credits are added to my account?^ top
In some cases customers have experienced longer than expected delays in between orders being processed and credits appearing in balances. Generally it should only take minutes, but in a small number of cases customers may have to wait longer for their balance to reflect the purchase.
You can always check your order status in the My Purchases section of your personal pages. We suggest you attempt to place a call even if the purchased credits have not appeared yet. In some cases the shown balance may take some time to update and placing a VoIP-Out call can often trigger an immediate update. If your order is listed as "Completed" you WILL receive your credits.
I would like to pay without VAT, is that possible?^ top
All European accounts are subject to UK VAT. If you are a registered company, please contact your local tax office to check for tax redemption arrangements.
When do call charges take effect?^ top
Call charges take effect once you are connected to the telephone number you have dialled i.e once the call has been answered. If there is no answer or the line is engaged you will not be charged for the call.
I want to call one of the free* destinations, but I get charged anyway^ top
There are several reasons why you may have been charged for the free destinations). You may have reached the maximum limit of our Fair Use Policy or you may be dialling a non free destination without realising. Please consult our terms of use.
What kind of payment methods do you offer?^ top
WebcallDirect credit can be purchased via Creditcard, Login to your account and select "buy credits" to see.
What kind of payment methods do you offer?^ top
WebcallDirect offers various ways to pay, including major credit/debit cards, banktransfers, PayPal, Moneybookers and depending on where you live various local payment methods. Login to your account and select "buy credits" to see which payment method suits you best. Should your preferred method of payment not be included you can also check Moneybookers or Paypal as they offer even more local payment methods.
How much will I be charged for my calls?^ top
Nothing! - if you are calling any land line in one of our free destinations. Calls to non free countries will be charged the applicable tariff for the destination you are calling. Rates are in Eurocents per minute and calls are rounded up to next minute. Apart from that there are no other charges; no subscription, registration, or administration fees!
How much does it cost for someone to ring my Voip-in number?^ top
This depends on where the other person is calling from and which telephone provider they use. The call should be charged at normal geographic rate (and if ringing from abroad a normal international call to your country) so the caller should check with their own telephone provider how much they charge for normal calls to landlines.
Having trouble?