I have lost my password. What should I do?^ top
Use our password retrieval module on the Buy Credits page.
I have registered but haven't received a confirmation email^ top
If you have not received our subscription email due to spam filters for example your registration may still have been successful. Please try an hour after registration if you can make calls using WebcallDirect.
What kind of payment methods do you offer?^ top
WebcallDirect offers various ways to pay, including major credit/debit cards, banktransfers, PayPal, Moneybookers and depending on where you live various local payment methods. Click here to see a list of payment methods offered in your country. Or login to your account and select "buy credit" to see which payment method suits you best. Should your preferred method of payment not be included you can also check Moneybookers or Paypal as they offer even more local payment methods.
My order status shows "COMPLETED" but no credits are added to my account?^ top
In some cases customers have experienced longer than expected delays in between orders being processed and credits appearing in balances. Generally it should only take minutes, but in a small number of cases customers may have to wait longer for their balance to reflect the purchase.
You can always check your order status in the My Purchases section of your personal pages. We suggest you attempt to place a call even if the purchased credits have not appeared yet. In some cases the shown balance may take some time to update and placing a VoIP-Out call can often trigger an immediate update. If your order is listed as "Completed" you WILL receive your credits.
How long does my credit last for calls?^ top
The credit you have purchased will NOT expire.
Are there any other charges to pay?^ top
There are no registration or administration charges. The advertised tariff for each destination is all-inclusive. If you make a phone-to-phone call you will be charged a 5 eurocent starting fee.
How much will I be charged for my calls?^ top
Calls will be charged at the applicable tariff for the destination you are calling. Rates are in Eurocents per minute and calls are rounded up to next minute. Apart from that there are no other charges; no subscription, registration, or administration fees! If you make a phone-to-phone call you will be charged a 5 eurocent starting fee.
Can a company sign up?^ top
Yes, just tick the 'company' box when registering. The payment conditions and how the service works is exactly the same as for residential customers.
I got the message "Fair use policy exceeded" what does that mean?^ top
WebcallDirect offers free* calls to various destinations. However we reserve the right to limit these free calls if excessive or fraudulent use is suspected. Please consult our terms of use for details.
I want to change the country in my invoice address.^ top
Unfortunately this is not possible for technical reasons.
"Fair use policy (FUP)" what does that mean?^ top
We offer calls to various destinations. If you use of our services in a normal way you will generally not be confronted with our Fair Use Policy; we reserve the right however to limit these calls if excessive or fraudulent use is suspected. Should you exceed our Fair Use Policy limit you will be charged normal rates for your calls. Please consult our terms of use for details.
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